FAQ

• What does the service do?

  We help people by connecting ones in need to deliver something with others who can do it. We do not have any staff or employees. All delivery providers are people like you, who simply want to use their time and earn some extra for their families and themselves. We only charge for the use of the IT platform we crafted for the convenience of both, customers and providers of the service.
• Who can be a courier?

  Any person 18 years or older, capable of providing the services enlisted.
• Where do I start?

  Simply register in the Service and you are ready to go. IMPORTANT: Make sure you read and agreed to the Service Agreement before you start.
• Where is the service available?

  We are a Melbourne based IT startup and start rather small, by delivering in the local area. But we have ambitions to grow national-wide and beyond.
• What do you deliver?

  The platform is built to help the clients find providers to deliver small non-dangerous and non-regulated goods. Feel free to use the service to order delivery of documents, flowers, merchandise, etc. Please note that package shouldn't be more than 80cm per each of the dimensions and shouldn't be heavier than 20 kg. If one of these conditions is not met - unfortunatley we can't guarantee that deilvery will be done within the requested timeframe. However please provide the dimensions in the comments and we'll do everything possible to arrange it for you.
• What is the cost of goods you deliver?

  Up to $350. Every courier has a rating that defines how much of a cost they can deliver. Please do not inflate the cost as it will make harder to find the right provider for you. 
• What is the maximum claim amount in disputes?

  IN NO CASE A CLAIM CAN BE MADE TO THE SERVICE, PROVIDERS, OR CLIENTS, FOR THE AMOUNT BIGGER THAN $350.
• What are the payment options?

  No cash is allowed to be used. All payments including penalties and fees are processed electronically. If you are a provider and use the platform to make the income, make sure you properly report it to the tax authorities.
• Can I pay in cash?

  No, sorry. Only cards and other electronic methods are allowed.
• Do you provide express delivery or delivery on time?

  The platform allows planning your delivery on time and doing it quickly. Express options are available, but may cost more.
• How do I track the status of my delivery?

  Clients and providers are put in the contact using verified phone numbers. When a status of your delivery changed, you will get a notification via SMS.
• How do I confirm the delivery?

  You will receive a unique code on your phone. Upon the delivery you will be asked to provide this code to the courier, so the delivery can be completed. Please do not disclose this code to anyone until the goods are received.
• What do I do if delivery did not happen on time?

  Please call our support in case of any question in regards to your order.
• Can I change an order while in progress?

  Please call to the support immediately (time is vital in this case). We will connect the courier and try to resolve the situation to everyone’s benefit.
• Can I delete a pending order?

  Yes, you can delete a pending order.
• I am late. How long will a courier wait for me?

  Courier will wait for 15 minutes upon arrival (you should receive a confirmation on the arrival). The courier may not wait longer than this and may mark an order as failed. You may be charged a penalty in cases like this, so please be caring and do not let the couriers down.
• Can I deliver to more than one final location?

  Yes, simply select additional delivery locations whole making/editing an order.
• Can I order two-way delivery?

  Yes, simply select a two-way delivery option while making an order.
• Can I order a delivery for myself?

  Yes, no problem.
• What are the bonus points?

  Bonus points are given to couriers for successful deliveries. The more bonus points a courier has, the more pricey goods they can deliver.
• How trustworthy the couriers are?

  Aside from points that allow couriers to deliver more expensive goods, we have a system of feedback and reviews. We collect feedback on the quality of service courier provided and use this information while selecting the right provider.
• Do you screen the couriers?

  Yes. All couriers registered as service providers should provide a valid ID, and may be asked for an actual police check. We ask couriers for the consent that this information can be made available for the authorities, should this be required to resolve a dispute.
• What is a prepaid delivery?

  Courier can buy goods for you and deliver them to you. You must compensate the courier the amount he or she prepaid for the goods. To return the goods, you must compensate the courier first, then organise the return with the courier.